Quality control
Quality: process control and assurance of production standards
Quality: guarantee of excellence at every stage
At LEM, quality is at the core of every activity: thanks to thorough and constant monitoring of all production phases, from product intake to delivery, we ensure high standards, quickly identify potential issues, and implement effective solutions.
Our commitment is supported by a quality management system certified to ISO 9001:2015 since 2014, enabling us to deliver tangible and distinctive value to our clients and making us a recognized player in the galvanic and PVD market for fashion and luxury accessories.
The strengths of LEM Quality
PROCESS QUALITY CONTROL
We constantly monitor galvanic baths through our in-house laboratory, LEM LAB, and verify the finished coating by analyzing thickness, color, and mechanical adhesion.
PRODUCT QUALITY CONTROL
Each item is inspected from the receipt of the raw piece through to final shipment, according to acceptance parameters agreed upon with the customer.
QUALITY CONTROL METHODS
Checks are carried out using advanced instruments, such as XRF thickness measurements, colorimetric analyses, and mechanical tests to ensure proper adhesion of galvanic and PVD coatings, along with thorough inspections of aesthetic compliance.
ISO 9001:2015 CERTIFED MANAGEMENT SYSTEM
We ensure quality through a management system compliant with ISO 9001:2015. We undergo regular audits by certification bodies and clients, and we apply the same controls to our main supply chain.
CLIENT RELATIONSHIP
The relationship with our clients is based on continuous dialogue and the monitoring of indicators such as defect rates and on-time delivery, in order to constantly improve our service.
INNOVATION AND CONTINUOUS IMPROVEMENT
We strive for continuous innovation, improving processes and technologies to maintain high quality standards and meet the needs of an evolving market.
Contact us today for more information about our services
If you are looking for a partner that puts excellence first, choose LEM. Our commitment to quality is reflected in every detail: rigorous inspections, certified processes, state-of-the-art equipment, and constant attention to ensure flawless results in line with the highest industry standards.
FAQ – Frequently Asked Questions about Quality
LEM has been ISO 9001:2015 certified since 2014, ensuring a quality management system that meets the highest international standards.
Our in-house chemical laboratory carries out constant monitoring of galvanic baths, analyzing essential chemical and physical parameters to maintain optimal performance. In addition, the laboratory also acts as an interface with the main suppliers of the chemical products used in the process.
Acceptance parameters are defined together with the client from the very beginning, and continuous dialogue makes it possible to adapt the service to their specific needs.
We perform mechanical tests such as turbula, tape, cross-cut, and bending to verify the adhesion of galvanic and PVD coatings, ensuring their durability and reliability. We also check thicknesses and color coordinates using dedicated instruments.
Discover all services offered by LEM
Industrialization
Industrialization at LEM is the meeting point between innovation and precision. Each treatment is designed to guarantee repeatability, quality, and fidelity to the original design.
Quality control
LEM ensures consistent quality and high standards thanks to thorough controls and an ISO 9001:2015 certified system.
Customer service
LEM offers a highly specialized Customer Service, capable of managing technical and operational requests with extreme precision.
Contact us for more information on the services offered
If you wish to discover all the services offered and how we can help you improve your products, contact us today.
Our expert technicians are available to offer you personalized advice and tailor-made solutions.
Customer service
Customer Service: technical assistance and customer support
A tailor-made service for every need
LEM Customer Service is more than just support: it is a strategic partner at every stage of your project. From initial consultation to delivery, we provide continuous assistance, customized solutions, and direct interaction with production and quality teams, ensuring impeccable results.
LEM offers highly specialized Customer Service, capable of managing technical and operational requests with exceptional precision. Every project is meticulously followed, ensuring a smooth and hassle-free experience.
From the very first contact, we support our customers with a consultative approach, analyzing their needs and assisting in selecting finishes and treatments. Our expertise allows us to anticipate challenges and propose efficient solutions, always upholding the highest quality standards.
The strengths of LEM Customer Service
CONTINUOUS ASSISTANCE FROM FIRST CONTACT TO DELIVERY
We guarantee constant support in every phase of the project.
PERSONALIZED SOLUTIONS FOR EVERY NEED
We adapt our services to the specific requests of customers.
DIRECT INTERACTION WITH PRODUCTION AND QUALITY
We work in synergy with all departments to ensure fast and accurate responses.
EFFICIENT MANAGEMENT OF ORDERS AND DEADLINES
We monitor every phase of the process to meet agreed delivery times.
SPECIALIZED TECHNICAL SUPPORT
We support customers in the choice of finishes, offering detailed advice.
RELIABILITY AND TRANSPARENCY
We provide clear and detailed information, always ensuring the highest quality of service.
Rely on LEM Customer Service
If you are looking for a reliable, attentive and always ready to support you partner, choose LEM. Our Customer Service is designed to offer you an impeccable experience and tailor-made assistance for every project.
FAQs – Frequently asked questions about Customer Service
You can contact our Customer Service by email or telephone to receive immediate support.
Yes, our team is made up of experts in galvanic and PVD treatments, ready to support you in choosing the ideal solution.
It is useful to indicate the type of treatment required, the production volume and the technical specifications of the project.
Discover all services offered by LEM
Customer service
LEM offers a highly specialized Customer Service, capable of managing technical and operational requests with extreme precision.
Quality control
LEM ensures consistent quality and high standards thanks to thorough controls and an ISO 9001:2015 certified system.
Industrialization
Industrialization at LEM is the meeting point between innovation and precision. Each treatment is designed to guarantee repeatability, quality, and fidelity to the original design.
Contact us for more information on the services offered
If you wish to discover all the services offered and how we can help you improve your products, contact us today.
Our expert technicians are available to offer you personalized advice and tailor-made solutions.
Industrialization
Industrialization: transforming ideas into products of excellence
Technology and precision for uncompromising production
Industrialization at LEM is the meeting point between innovation and precision. Every treatment is carefully designed to ensure repeatability, quality, and fidelity to the original design, even across large production volumes. Thanks to our experience, we anticipate every variable and provide tailored solutions for every need.
Industrialization is an essential step to guarantee the quality and reproducibility of treatments. We define each parameter with utmost accuracy, working closely with clients to adapt processes to their specific requirements.
LEM is not just a supplier, but a strategic partner capable of tackling even the most complex challenges and turning them into opportunities for innovation.
The advantages of LEM industrialization
REPEATABILITY AND UNIFORMITY ON LARGE VOLUMES
We guarantee identical treatments on each piece, strictly respecting the defined parameters.
LIMITLESS CUSTOMIZATION
We develop customized solutions, meeting the client's requirements.
CONSISTENT QUALITY OVER TIME
We monitor every phase of the process to ensure an unaltered level of excellence.
ADVANCED COLOR AND FINISH MANAGEMENT
We use analysis and testing systems to accurately reproduce every required shade.
CONSTANT INTERACTION WITH PRODUCTION AND SALES
We collaborate with all departments to ensure fast response times and effective solutions.
CONTINUOUS INNOVATION IN PROCESSES
We develop increasingly efficient technologies to optimize treatments and reduce environmental impact.
Rely on LEM's experience
If you are looking for a partner capable of transforming your vision into a perfect product, rely on LEM. Thanks to our expertise in industrialization and surface treatments, we can offer you reliable and tailor-made solutions.
FAQs – Frequently asked questions about industrialization
It is the method by which we optimize treatments to ensure repeatability, quality, and consistency on every production batch.
LEM stands out for its ability to maintain high quality even on extremely complex items and large production volumes.
When it comes to difficult-to-work pieces, customers rely on us.
Through rigorous controls, advanced color tests, and precisely defined processing parameters.
Yes, we work closely with customers to create tailor-made solutions based on specific aesthetic and technical needs.
Discover all the services offered by LEM
Industrialization
Industrialization at LEM is the meeting point between innovation and precision. Each treatment is designed to guarantee repeatability, quality, and fidelity to the original design.
Customer service
LEM offers a highly specialized Customer Service, capable of managing technical and operational requests with extreme precision.
Quality control
LEM ensures consistent quality and high standards thanks to thorough controls and an ISO 9001:2015 certified system.
Contact us for more information about our services
If you want to discover all the services we offer and how we can help you enhance your products, contact us today.
Our expert technicians are available to provide personalized consultations and tailored solutions.